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For your added convenience, we have provided a list of commonly asked questions when visiting our resort.
- 1. How many guest rooms do you have?
We have 132 guest rooms including standard rooms, deluxe rooms, and executive king rooms.
2. Should I bring in my luggage while checking in at the Front Registration Desk?
If you drove in, you will not need to bring in your luggage within our front desk lobby area of the main building. Instead, please keep your luggage within your vehicle. After checking in, you will actually drive to your guest room which is less than a minute away from the main building. Thereafter, you can unload your luggage to your room.
If you arrived at our resort via outside transportation (e.g., taxi cab or airport shuttle service), please bring your luggage inside our main lobby. After checking in, our resort staff will be able to provide our golf shuttle transportation to your room.
3. How many floors do you have within your guest rooms?
With the exception of two buildings, all of our guest rooms are within two story buildings.
4. Do you offer gift certificates?
Yes. Gift certificates can be purchased at the front desk and can be used within our Aquaterra Restaurant, Pro Shop, or Snack Bar.
5. Are your guest rooms pet-friendly?
We do allow dogs or cats within some of our guest rooms up to 150lbs combined weight. However, a non-refundable, $50 + tax housekeeping cleaning fee per stay will apply. Please contact our reservations department if you bringing your pet with you.
6. If my room reservation is not prepaid, can I pay with cash instead of a credit card upon check-in?
While you can pay with cash upon check-in for your total room charge and tax, a credit card will be required upon check-in for incidentals. A minimum $50 authorization hold per night will be placed on your credit card upon check-in. The authorization hold will be released from your credit card upon check-out minus any hotel fees or charges. The actual date/time of the authorization release as reflected on your credit card account will be depend upon your bank or financial institution.
7. Do you provide Roll Away beds?
Yes. However, our Roll Away beds are limited and therefore they are based upon availability. Please note that a $30 +tax per night charge will apply upon delivery of a Roll Away bed to your room.
8. Is your swimming pool heated?
Yes, our swimming pool is heated. However, there may be some cases in which the temperature of the pool may vary due to the weather or periodic maintenance updates. Please call us directly for more information.
9. How much will be held on my credit card at check in?
If your room reservation is not prepaid for all charges, the amount authorized on your credit card at the time of check in will be the total amount (total room charge plus taxes) plus $50 per night for incidentals.
10. Are there microwaves in the rooms?
The rooms have a coffee maker and cooler but no microwave.
11. Can I get an early check in?
Early check ins are not guaranteed and are based on room type availability. Availability will not be known until the day of check in.
12. If I request for a specific room number or connecting room at the time of booking or reconfirming my room reservation, will I receive that specific location?
We will make an effort to note your request on your room reservation account. However, all requests for room locations, special views, room numbers, and connecting rooms are not guaranteed upon arrival and are subject to availability.
Please note that we will be updating our FAQs list periodically. If you have any questions, feel free to let us know. We would like to hear from you! Please call us at 800.722.4700 or submit your question(s) to us below: